Dear ,
Thank you for reaching out to us regarding your exchange request. We understand that sometimes issues can arise, and we’re committed to resolving them promptly.
Our Exchange Policy:
We’re happy to accommodate exchanges in the following situations:
- Wrong size delivered
- Incorrect article received
- Damaged or defective items
To initiate the exchange process, please provide the following details:
- Order number
- Article you’d like to exchange
- Reason for exchange
- Preferred size for exchange (if applicable)
Exchange Process:
- We’ll review your request and verify the issue within 24-48 hours.
- If eligible, we’ll provide instructions on how to proceed with the exchange.
- You’ll receive a return shipping label (if applicable).
- Once we receive the returned article, we’ll process the exchange and ship the new article within 3-5 business days.
If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help.
Thank you for your cooperation.
Best regards,
Customer Support Team